Jilaba Software Services Pvt. Ltd., having its registered address at 1/120A, Valleeswaran Kovil Street, Manappakkam, Chennai 600125, Tamil Nadu, India ("Jilaba", "we", "us" or "our") is managing and operating the website www.jilaba.com (collectively) referred to as the ("Jilaba Portal") through which it inter alia facilitates the use of Software Applications and Services, Web based applications and services and Mobile based applications and services and other products ("Products") to the users of the Jilaba Portal ("User" or "Users" or "you" or "your").
We aim to provide the best customer experience to our Users beginning from placing an order to initiating a return. While transacting on the Jilaba Portal, you can expect a hassle-free experience in returning the Product that you have ordered and can rely on us as your preferred jewellery software solution destination.
This cancellation, return and refund policy ("Policy"), together with the Terms sets out our procedures and policies in accepting Product cancellation, return and refund thereof.
By agreeing to use the Jilaba Portal and/or initiating a request for purchase of Product(s) on the Jilaba Portal, you agree to be bound by the terms contained in this Policy without modification. If you do not agree to the terms contained in this Policy, you are advised not to transact on the Jilaba Portal.
Please note that we may from time to time change the terms of the Policy that govern your return, refund or cancellation of an order for Products on the Jilaba Portal. Every time you wish to use the Jilaba Portal, please check the Policy to ensure you understand the terms and conditions that apply at that time.
Cancellation of Products:
You can cancel orders for Products partially or fully prior to issuing and processing of the invoice in relation to such Products by us. Orders cannot be cancelled once the invoice has been processed and issued.
In case you change your mind in relation to a particular order of the Products, you may cancel the placed purchase order, by referencing the unique tracking identity number (which enables the User in tracking the status of delivery of the purchased Products) received by you from us and requesting us to process a cancellation by sending an email tosupport@jilaba.com.
On receipt of the cancellation request prior to issuing and processing of the invoice, we shall cancel the order and initiate the refund for the Products within 15 days (fifteen) business days from the receipt of the cancellation request from you. The amount shall be refunded to you through the same mode of payment used by you for the purchase. All refunds, shall be subject to applicable policies and charges of the User’s bank/financial institution.
At the time of raising a request for return or cancelling the Products on the Jilaba Application Platform, you may seek refund for the Non-Compliant Product. Such refund will be made to you only in the event the payment has been received by us for the Product.
Please be informed that when you opt to cancel the Products ordered for, upon our verification and assessment of the Products and the documents relating thereto, the refund amount for such Products which are eligible for return as per the terms of this Policy, will be processed within a period of 15 (fifteen) business day from the date of us verifying the non-compliance in the Product. Your refund will be processed only when the conditions as may be stipulated by us are fulfilled. For the sake of abundant clarity, it is clarified that we shall not make any refund in respect of a Product that is deemed ineligible for a refund based on our verification and assessment. The refund amount will be credited to the original payment mode opted by you. You acknowledge that after initiation of refund, it may take additional time for your refund to reflect in your account which is subject to your financial institution or payment solution provider terms and conditions.
For Services rendered against Advances, the amount will not be refunded after the start of the development work due to man hours spent on the system study and development planning.
All payments made for Specific Projects undertaken based on client requirements are Non-refundable.
We do not make any cash refunds. The amount will be refunded to you within 15 (fifteen) working days depending upon the mode of payment chosen by you. Sometimes banks or financial intermediaries take a longer time to process the refund request. However, if the refund does not happen by the date advised, you may contact us, and we will gladly help you.
Refund to be made to the User shall not include any amount paid towards travelling expenses incurred by the Installation team or any other such charges applicable from time to time.
We reserve the right to reject a refund request for a Product or Service if it does not satisfy the conditions specified under this Policy on our assessment. We may in such cases notify you.
Exchange:
No exchange is allowed for the Products or Services purchased on the Jilaba Portal.
Any queries or concerns relating to the return, refund and cancellation may be directed by you to our customer support team who can be contacted at:
E-Mail : chennai@jilaba.com
Telephone: +91-44-666 00700/701/777
Jilaba Software Services Pvt. Ltd. One of India's Most Trusted Jewellery Software